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Payments Policy

Isengard Fantasy Shops Ltd. may determine at its discretion the methods of payment for the purchase of products through the e-shop, and reserves the right to change the way payments are arranged and to add or modify the procedures, without notice to the customers, who will be informed of the payment methods available, through the relevant posting in the online store, prior to the completion of each convection.

In case of payment of the price by credit card, this can be done with the cards accepted by the online store. If the customer chooses the credit card as a payment method, the procedure will be carried out and completed through a recognised banking institution that provides all electronic payment security guarantees in its statement. The collection and processing of payment information submitted by the customer itself shall be carried out only by the cooperating financial institution, which is solely responsible for processing and completing the transactions. Any problem that may arise when paying with a credit card, will hold responsible the provider of the payment services. Isengard Fantasy Shops Ltd. does not store or process the card details of its customers. Isengard Fantasy Shops Ltd. is also entitled to reject the customer’s order or withdraw from the sale at any time, if any problem is observed or exists within the card details. It shall be well understood that the customer bears full and sole responsibility for the correct input and completion of the card details within the payment system.

Right of Withdrawal – Only for Purchases from the Online Store/Off-Premises Store

If you act as a consumer, you have the right to return the entire order or part of it without having to tell us why you wish to return the products, within 14 calendar days from the date of the order, and receive a refund,  in the same way that the payment was made.

The products must be delivered closed, unused and in their original packaging, using the same method as they were originally received or returned directly to any natural store of Isengard Fantasy Shops Ltd. in Cyprus, and accompanied by a copy of the purchase receipt.

In this case, you will be charged the cost of returning the products.

In the event that the reason for your return relates to an error of Isengard Fantasy Shops Ltd., we commit to bear the cost of returning the product, provided that the refund has been made using the same method as received.

The Right of Withdrawal is subject to exceptions as set out in Article 15 of the Consumer Rights Act of 2013 (133(I)/2013).

Product Returns due to delivery error / Defective

In all cases where other products are delivered rather than the ones sold, by type or quantity, or in case of delivery of a defective product, the customer returns the products for inspection and verification of the error. In this case the costs of returning the products to Isengard Fantasy Shops Ltd. as well as the costs of delivering back to the customer, are borne by Isengard Fantasy Shops Ltd., provided that the method of return proposed by Isengard Fantasy Shops Ltd. is accepted.

Right of Return

If you wish to return a product purchased from Isengard Fantasy Shops Ltd., you can do so by delivery, to any store of Isengard Fantasy Shops Ltd. in Cyprus, within 30 days from the date of purchase, subject to the following conditions.

• The product is accompanied by the relevant Sales Receipt.
• The product is sealed and in a marketable condition
• The product does not fall under the exceptions of a.15 of the Consumer Rights Act of 2013 (133(I)/2013).
• The value of the product is returned in the form of a credit note. Alternatively, a refund may be requested, using the same method as the payment was executed.